DigiResume by DIGIFORGEX sells digitally delivered resume exports. This page explains cancellation, refund requests and how they are handled. It does not limit any mandatory consumer rights under applicable law.
1. Digital purchase types and cancellation
You can choose one paid export, a monthly recurring Pro plan, or a yearly recurring Pro plan. Recurring payments continue at the approved rate and interval until cancelled. No physical items are shipped. Razorpay subscriptions can be scheduled for cancellation at the cycle end where supported. Standard PayPal subscriptions may cancel immediately; review the confirmation and contact support if you need assistance.
2. Cancellation before successful payment
You can leave checkout before completing payment. Incomplete or failed payments do not create a download entitlement. If money was debited but the provider shows payment as pending or failed, contact us with the payment reference so we can investigate.
3. When to request a refund
Contact support within seven calendar days of payment if you believe you were charged more than once for the same attempted order, payment succeeded but the purchased export was not made available, or the delivered file was technically unusable and support could not resolve the problem. Include your order/payment reference and the account email. Claims can also be considered outside this period when required by law.
4. Successfully delivered digital files
Because a downloaded digital file cannot be physically returned, a change of mind after successful delivery does not ordinarily qualify for a refund. This does not affect your legal rights for a defective or undelivered digital service.
5. Review and refunds
We will review support requests with available payment and delivery records and respond as soon as reasonably practical, normally within seven business days. If a refund is approved, it will be initiated to the original payment method through the payment provider. The time funds take to appear depends on the provider, issuer and payment method and is not controlled by DigiResume.
6. How to contact us
Use the details below to request help. Never send complete payment-card details, passwords or OTPs.